You have technical questions that you want an expert opinion on, or you are facing a computer challenge that you require assistance on, either over the phone, or via my remote service. You might also want to schedule an appointment for me to look at an issue, or have a question about a subscription with me that may be covered under that service agreement. After the meeting is created, I will contact you to confirm. Once the appointment is confirmed, I will call you at the scheduled time. If help is needed via a remote session, I will email you instructions on how to establish the remote connection before the appointment. See my phone/remote consultation service rates for more information. If this is your first time speaking to me, the first 5 minutes are free to help you decide if my recommendations are worth it to you. I accept payments via Venmo or Paypal after the service is completed.

You want to pick up or drop off a device that involves a repair, or resolution of a non-working issue. For servicing drop-off's please note that I have a 3-hour minimum for cancellations and a 15-minute maximum for late arrivals. Please be on time, and if you have to reschedule, give me plenty of notice. If this is a drop-off involving a service that is due to be rendered, I reserve the right to charge you a half fee for failing to meet the above conditions. Contact me if you have questions.

You have a question/concern that you need advice on, in my office. Unless you have a service plan with me, my fee will be charged and collected after the appointment, via check, cash, or Paypal/Venmo. Please note that I have a 3-hour minimum for cancellations and a 15-minute maximum for late arrivals. Please be on time, and if you have to reschedule give me plenty of notice. Being later over the maximum, or failing to show requires a full payment which I will bill you for. If you reschedule under the above conditions, I will apply half the fee charged as a credit to your next appointment, remind me of that on your next appointment. For all appointments that happen on the scheduled day/time, the fee is applied directly to the services you require. Contact me if you have questions.

You require computer service, at your location. This service is per hour with a 1-hour minimum. My fee will be charged and collected after the appointment via check, cash, or Paypal/Venmo. Please note that I have a 3-hour minimum for cancellations and a 10-minute maximum for late arrivals. Please be at your location on time, and if you have to reschedule, give me plenty of notice. Being later over the maximum, or failing to show requires a full payment which I will bill you for. If you reschedule under the above conditions, I will apply half the fee charged as a credit to your next appointment, remind me of that on your next appointment. I might attempt to contact you before the appointment to verify you are at the location and confirm details about the visit. However, I still consider it your responsibility to be at your location and respond-able when I arrive. If you are not at your location or cannot answer the door when I arrive, I will make 1 attempt to contact you by calling the number specified in your booking and make 3 attempts at the front-facing door to your location. I will consider the appointment a no-show if I don't receive an answer within a ten-minute window after arrival. There are no refunds for rescheduling after the 3-hour minimum for cancellations, and the 10-minute maximum for late arrivals/no-shows. Contact me if you have questions.